Customer Care Policy
Our vision is to provide our clients with the best experience from beginning to end when they decide to fit one of our systems in their premises.
Our mission is to design, install and commission high quality fire and security systems that fulfil the client’s requirements in every detail, and meet the latest BSI standards. We want every client to have the security they desire from potential fires or intrusions.
At SwiftSafyre we have an unwavering commitment to providing excellent Customer Service. Every day we always go the 'extra mile' to ensure that each customer receives a polite, helpful and effective service to meet their needs.
We can justifiably claim that this policy has served our customers well; year on year in excess of seventy percent of our business comes either directly from our existing customer base or as the direct result of a recommendation from an existing customer.
Operating from our modern offices, stores and workshop complex in Kent, our sales, installation and service staff are all equipped to provide a prompt and efficient response.
Service is available nationwide 24 hours a day, 365 days of the year, delivered by our highly experienced engineering team operating from our up-to-date, well equipped vehicle fleet. Our vehicles are permanently tracked, enabling us to efficiently dispatch the most appropriate service team to your premises.
Each member of our management, sales and engineering teams is equipped with a 'smart' mobile telephone to ensure that good communications and excellent customer service is maintained at all times. Key management, sales and engineering staff are also equipped with the latest generation laptop PCs and hand-held data and communication terminals enabling critical data to be transmitted and received by our field-based staff.